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Service Management: operations, strategy, information technology / James A. Fitzsimmons and Mona J. Fitzsimmons
Title : Service Management: operations, strategy, information technology Material Type: printed text Authors: James A. Fitzsimmons and Mona J. Fitzsimmons, Author Publisher: Boston : McGraw Hill Publication Date: 2011 Pagination: 541 p. ISBN (or other code): 978-0-07-340335-9 Languages : English Tags: service management operations strategy information technology Class number: 658 Gestion des entreprises privées et publiques Service Management: operations, strategy, information technology [printed text] / James A. Fitzsimmons and Mona J. Fitzsimmons, Author . - Boston : McGraw Hill, 2011 . - 541 p.
ISBN : 978-0-07-340335-9
Languages : English
Tags: service management operations strategy information technology Class number: 658 Gestion des entreprises privées et publiques Hold
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Barcode Call number Media type Location Section Status 181 658 F562se Livre Bibliothèque principale Documentaires Available 173 658 F562se Livre Bibliothèque principale Documentaires Available 171 658 F562se Livre Bibliothèque principale Documentaires Available 180 658 F562se Livre Bibliothèque principale Documentaires Available 177 658 F562se Livre Bibliothèque principale Documentaires Available 184 658 F562se Livre Bibliothèque principale Documentaires Available 182 658 F562se Livre Bibliothèque principale Documentaires Available 186 658 F562se Livre Bibliothèque principale Documentaires Available 178 658 F562se Livre Bibliothèque principale Documentaires Available 170 658 F562se Livre Bibliothèque principale Documentaires Available 174 658 F562se Livre Bibliothèque principale Documentaires Available 183 658 F562se Livre Bibliothèque principale Documentaires Available 175 658 F562se Livre Bibliothèque principale Documentaires Available 176 658 F562se Livre Bibliothèque principale Documentaires Available 169 658 F562se Livre Bibliothèque principale Documentaires Available 179 658 F562se Livre Bibliothèque principale Documentaires Available 187 658 F562se Livre Bibliothèque principale Documentaires Available 185 658 F562se Livre Bibliothèque principale Documentaires Available Customer Service Building successful skills for the Twenty -First Century
Title : Customer Service Building successful skills for the Twenty -First Century Other title : Robert W . Lucas Material Type: printed text Edition statement: THIRD EDITION Publisher: Guilford : McGraw-Hill Publication Date: 2005 Pagination: 416 p. ISBN (or other code): 0-07-293805-5 Languages : English Tags: Customer Service Building successful skills Twenty First Century Class number: 658.C933cu Customer Service Building successful skills for the Twenty -First Century ; Robert W . Lucas [printed text] . - THIRD EDITION . - [S.l.] : Guilford : McGraw-Hill, 2005 . - 416 p.
ISSN : 0-07-293805-5
Languages : English
Tags: Customer Service Building successful skills Twenty First Century Class number: 658.C933cu Hold
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Barcode Call number Media type Location Section Status 1134 658.C933cu Livre Bibliothèque principale Documentaires Available 1132 658.C933cu Livre Bibliothèque principale Documentaires Available 1133 658.C933cu Livre Bibliothèque principale Documentaires Available 1126 658.C933cu Livre Bibliothèque principale Documentaires Available 1131 658.C933cu Livre Bibliothèque principale Documentaires Available 1127 658.C933cu Livre Bibliothèque principale Documentaires Available 1128 658.C933cu Livre Bibliothèque principale Documentaires Available 1130 658.C933cu Livre Bibliothèque principale Documentaires Available 1129 658.C933cu Livre Bibliothèque principale Documentaires Available